This information page is updated frequently and offers information regarding the COVID-19 also known as Corona Virus information.
We have always taken health and safety very seriously at otonaJP, but we are currently taking extra steps as provided by the World Health Organization as well as monitoring the products we provide.
Our packing staff are wearing masks and properly sanitizing their hands before they handle, prepare or pack any products in the warehouse.
Most of the products we supply are made right here in Japan following strict rules and regulations given by the Japanese government. They are made in clean and hygienic factories that are also following guidelines given by health authorities.
Many of the onaholes and larger toys we sell are sealed in airtight bags and often packed inside a box that has been shrinkwrapped, following common Japanese packing practices.
A small number of our products are manufactured in factories in China. These factories are similarly clean and also follow strict safety and hygiene protocols. All of the products manufactured in China that are currently available were manufactured many months ago.
The World Health Organization have advised that there is little likelihood of an infected person contaminating commercial goods. The risk of catching the virus COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is very low.
Source: WHO ( https://www.who.int/news-room/q-a-detail/q-a-coronaviruses )
As you can see, we are taking sufficient precautions to ensure your safety as well as that of our staff members. If you have any questions regarding the products we offer or any concerns, please feel free to ask us. Send an email to support@otonajp.com and we will respond as soon as we can.
Please take care in the current situation. We genuinely appreciate you all, and your wellbeing is even more important to us than your custom.
These tough times won't last forever, and we'll be here as always to provide you with the very best adult goods.
your otonaJP Team
Shipping out Orders and Product Availabilities
We operate as usual. Orders are being shipped out as always and the supply situation with makers and suppliers also is not affected by the COVID-19 situation at the moment.
Please also check out our Blog Post from March 13(updated March 23)
Delay on Post Packages to selected Countries
Please expect general delays on all Postal Shipping methods at the moment. For detailed infirmaiton about your country, please refer to the local post of yourn country and their website.
DHL Express is not affected by this and delivers on time as always. We recommend this for time sensitive orders.
SAL Small Packet & SAL Parcel packages are currently unavaiable from Japan Post as of today, April 9th 2020.
As of today, April 6, the following countries are not being served by Postal Services from Japan. This includes Small Packet, Parcel, Seamail and EMS Express Shipping Options.
DHL Express is not affacted and operate as usual to all countries worldwide. So if your order is time sensitive, please choose DHL Express during checkout.
Packages to those countries are currently on hold at the Japan Post facility or our warehouse until Postal Services to the countries listed below continues. All affected customers have been contacted by us as well.
United States, Australia, Ireland, Israel, Italy, Denmark, Estonia, Austria, Brazil, Greece, Croatia, Norway, Switzerland, Sweden, Spain, Czech Republic, Hungary, Bulgaria, Belgium, Poland, Portugal, Latvia, Lichtenstein, Luxembourg & Russia.
