Payment and Shipping at otonaJP
Payment
otonaJP accepts the payment methods listed below.
Credit/debit Cards
We accept all Visa, Mastercard, Discover, Diners Club and JCB branded Credit and Debit cards.
(Purchase will appear as vtsup.com*MUF LLC on your card statement.)
Bank Transfer
We accept Moneytransfers to our Bank account via Transferwise which is cheap and easy to use. This option is available worldwide. (Instructions are send via email when the order is placed.)
SEPA Bank Transfer
We accept SEPA (Single European Payment Area) Bank Transfers from all Bank accounts within Europe.
Payment Currecy
All transactions at otonajp.com are handled in US Dollar or Euro in case SEPA payments for customers from Europe. Other currencies show are for referemce purposes only.
Please understand that for certain orders, certain payment methods may not be available due to security reasons and to avoid fraud.
Shipping
otonaJP offers shipping via DHL Express Worldwide, EMS Express Parcel, Parcel and Small Packet. All packages are registered and traceable. Shipping costs are calculated by actual weight and/or Volume Weight. Please check below for more detailed information on each shipping method.
DHL Express
Estimated Shipping time 1 ~ 3 days (Full Tracking & Insurance)
The best and fastest way. Detailed tracking fast delivery as well as detailed status updates on your shipment.
Shipping charges for DHL Express shipments are based on Volumetric or Real Weight of your order, whichever is greater.
*DHL requires the full and correct name for all shipments. No pseudonym's are allowed.
EMS Express
Estimated Shipping time 7 ~ 10 days (Limited Tracking & Insurance)
This is the Express shipping option of Japan Post. Will be handled as Regular Airmail in the destination country and delivered by your local post.
Shipping charges for EMS shipments are based on weight only.
Airmail Parcel
Estimated Shipping Time 2 weeks (Limited Tracking & Insurance)
Regular Airmail Service. Will be handled and delivered by local post in the destination country.
Shipping charges for Airmail Parcel shipments are based on weight only.
Airmail Small Packet
Estimated Shipping Time 2 weeks (No Tracking & No Insurance)
As this Basic Shipping Option is not insured and has no tracking number,
we are not liable for any loss or damage during transport.
Insurance and Tracking is optional for this shipping method.
Regular Airmail Service. Will be handled and delivered by local post in the destination country.
Shipping charges for Airmail Small Packet shipments are based on weight only.
Seamail/Surface
Estimated Shipping time 4 ~ 6 months (Limited Tracking & Insurance)
The cheapest way of shipping. Specially useful for heavy orders. By Cargo ship from Japan and then handled as surface mail.
Please note that certain shipping methods may not be available to all countries due to Post restrictions or weight/size limitations.