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Payment and Shipping at otonaJP

Payment

otonaJP accepts the payment methods listed below.

Credit/debit Cards

We accept all Visa, Mastercard, Discover, Diners Club and JCB branded Credit and Debit cards. 

(Purchase will appear as vtsup.com*MUF LLC on your card statement.)

Bank Transfer

We accept Moneytransfers to our Bank account. This option is available worldwide. (Instructions and all necessary Infos are send to you inside the order confirmation email.)

SEPA Bank Transfer

We accept SEPA (Single European Payment Area) Bank Transfers from all Bank accounts within Europe.

Payment Currecy

All transactions at otonajp.com are handled in US Dollar or Euro in case SEPA payments for customers from Europe. Other currencies show are for referemce purposes only.

Please understand that for certain orders, certain payment methods may not be available.

Shipping

otonaJP offers two kinds of shipping method to choose from, Standard and Express. All packages are registered and traceable. Shipping costs are calculated by actual weight and/or Volume Weight, so they are unrelated to the price of the products but only to their weight and/or size.

Please check below for more detailed information on each shipping method.

All times shown are estimates of how long it usually takes but under certain circumstances shipping may need additional time.

Standard

Takes 2 to 3 weeks. Fulfilled by your local postal service. (Insured with Limited Tracking)

Express via FedEx

Takes 3 to 5 days. Fulfilled by FedEx. (Insured with Full Tracking)

  • please state your full and correct name for Express Shipping
  • PO Box address can delay Express shipping or result in return of the package

Please understand that for Express shipping, we can not take responsibility if the package is delayed, lost or returns to Japan due to the above reasons. Please always make sure to state your full and correct information to make sure the package can be delivered.

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