Payment and Shipping at otonaJP

Payment

otonaJP accepts the payment methods listed below.

Credit/debit Cards

We accept all Visa, Mastercard, Discover, Diners Club and JCB branded Credit and Debit cards. 

(Purchase will appear as vtsup.com*MUF LLC on your card statement.)

Bank Transfer

We accept Moneytransfers to our Bank account via Transferwise which is cheap and easy to use. This option is available worldwide. (Instructions are send via email when the order is placed.)

SEPA Bank Transfer

We accept SEPA (Single European Payment Area) Bank Transfers from all Bank accounts within Europe.

Sofort Banking

We accept Sofort Banking Transfers from all European Countries and Banks that are part of the Sofort Banking program.

Payment Currecy

All transactions at otonajp.com are handled in Euro, US Dollar, Canadian Dollar and Australian Dollar.
If your local currency is different, then our payment provider will charge you in your local currency, using a daily updated exchange rate.

Please understand that for certain orders, certain payment methods may not be available due to security reasons and to avoid fraud.

Shipping

otonaJP offers shipping via DHL Express Worldwide, EMS Express Parcel, Parcel and Small Packet. All packages are registered and traceable. Shipping costs are calculated by actual weight and/or Volume Weight. Please check below for more detailed information on each shipping method. 

DHL Express 

Estimated Shipping time 1 ~ 3 days (Insured with Tracking)

The best and fastest way. Detailed tracking fast delivery as well as detailed status updates on your shipment.

Shipping charges for DHL Express shipments are based on Volumetric or Real Weight of your order, whichever is greater. 

*DHL requires the full and correct name for all shipments. No pseudonym's are allowed.

EMS Express 

Estimated Shipping time 10 days (can take up to 3 weeks in some cases / Insured with Tracking)

This is the Express shipping option of Japan Post. Will be handled as Regular Airmail in the destination country and delivered by your local post.

Shipping charges for EMS shipments are based on weight only.

Airmail Parcel

Estimated Shipping Time 1 ~ 2 weeks (can take up to 6 weeks / Insured with Tracking)

Regular Airmail Service. Will be handled and delivered by local post in the destination country.

Shipping charges for Airmail Parcel shipments are based on weight only.

SAL Airmail Parcel

Estimated Shipping time 6 ~ 8 weeks (can take up to 4 months / Insured with Tracking)

Economy Airmail Service. Air lifted between Japan and the destination country and then handled as surface mail.

Shipping charges for SAL Airmail Parcel shipments are based on weight only.

Airmail Small Packet

Estimated Shipping Time 2 weeks (can take up to 6 weeks / Insured with Tracking)

Regular Airmail Service. Will be handled and delivered by local post in the destination country.

Shipping charges for Airmail Small Packet shipments are based on weight only.

SAL Small Packet 

Estimated Shipping time 6 ~ 8 weeks (can take up to 4 months / Insured with Tracking)

Economy Airmail Service. Air lifted between Japan and the destination country and then handled as surface mail.

Shipping charges for SAL Airmail Parcel shipments are based on weight only.

Surface mail / Ferry

Estimated Shipping time 3 ~ 4 months (can take up to 6 months / Limited Tracking)

The cheapest way of shipping. Specially useful for heavy orders. By Cargo ship from Japan and then handled as surface mail.

Please note that certain shipping methods may not be available to all countries due to Post restrictions or weight/size limitations.

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