Contact Us

Any order that has been successfully paid can not be cancelled anymore in full or part. Please only place an order if you are sure that you will complete the purchase. Unpaid orders can be cancelled on request. For that, please contact our customer service centre here.

It can happen in some cases that your Credit or Debit Card gets rejected, even if funds are available. This can for example be as some Banks and card Issuers block Adult transactions at first. In this case please contact them and let them clear the transaction. In any case, please contact your Bank or Card Issuer as this is beyond our control. They will be able to help and assist you.

Yes we ship very discreet. We ship in plain boxes without any mention of adult content. Please also check this page here with pictures.

Please note that we can not take in such requests as we have no influence on that. Please contact your local post for that once your package has reached your country. You can check where your package currently is via the tracking when you are logged into your otonaJP dashboard at otonajp.com.