Shipping

otonaJP offers two kinds of shipping method to choose from, Express or Standard delivery. All packages are registered and traceable. Shipping costs are calculated by actual weight and/or Volume Weight, so they are unrelated to the price of the products but only to their weight and/or size.

Please check below for more detailed information on each shipping method.

All times shown are estimates of how long it usually takes but under certain circumstances shipping may need additional time.

Important Notice

It is necessary for your shipment to state your full legal name. Fake names, incorrect names, incomplete names or only inititals of your name (J D, John D or J Doe for example) can cause delays of your package or can even cause your package to be not delivered to you and return to our warehouse in Japan.

In such case, otonaJP is not taking any responsibility for it and insurance coverage for your shipment will not apply.

Please make sure that all your info is correct as this is required for international shipments.

Also, please note that shipping to PO Boxes or Parcel lockers can cause issues which is why we strongly advise against it. In this case as well, we are not able to take responsibiluty for any delays or issues resulting from it.

Please always make sure to state your full and correct information to make sure the package can be delivered. If a package returns for one of the above reasons, the customer is responsible for roundtrip shipping costs.

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Express

The fastest way! estimated to take 3 to 5 days days. Delivered by DHL Express. (w/ Tracking/Insurance)

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Japan Post

estimated to take 2 weeks. Delivered by your local post. (w/ Tracking/Insurance)