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Shipping

otonaJP offers three kinds of shipping method to choose from, Express/Standard/Economy. All packages are registered and traceable. Shipping costs are calculated by actual weight and/or Volume Weight, so they are unrelated to the price of the products but only to their weight and/or size.

Please check below for more detailed information on each shipping method.

All times shown are estimates of how long it usually takes but under certain circumstances shipping may need additional time.

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Express

The fastest way! est. 3 to 5 days days. Delivered by courier service such as FedEx or DHL Express. (w/ Tracking/Insurance)

  • please state your full and correct name for Express Shipping
  • PO Box address can delay Express shipping or result in return of the package

Please understand that for Express shipping, we can not take responsibility if the package is delayed, lost or returns to Japan due to the above reasons. Please always make sure to state your full and correct information to make sure the package can be delivered. If an Express package returns to a reason that is not within the responsibility of otonaJP such as an incorrect address, the customer is responsible for roundtrip shipping costs.

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Standard

3 to 5 weeks. Delivered by local post. (w/ Tracking/Insurance)

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Economy

5 to 7 months. Shipping by Surface/Sea Freight. Delivered by local post. (w/ Tracking/Insurance)

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