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Frequently Asked Questions

The otonaJP Team has collected some of the most asked questions here for you. While we do our best to answer all of your mails and requests within 1-2 business days, these Frequently Asked Questions below might already have the answer for you, helping you right away. We constantly update this section and we always welcome your ideas and input.


  • How can I cancel my order ?
  • When is a Sold out item available again ?
  • Who delivers my package ?
  • Which payment methods do you accept ?
  • Why is the shipping option I want not available ?
  • Do you ship to my country ?
  • How can I use a Coupon Code?
  • Why has my order not yet shipped ?
  • What if no one is Home to receive the package ?
  • Are Japanese Sex Toys smaller than Western Toys ?
  • How much is the Shipping cost ?
  • Do you ship discreet ?
  • Why was my Credit Card / Debit Card rejected ?
  • My order is Processing. What does it mean ?
  • I have special requests for the deliver of my package
  • Are there any additional Taxes or charges i my country ?
  • I wish to return an item
  • Can you declare lower values on the package or mark them as a Gift ?
  • Where will my order be sent from ?
  • My Order has been paid but is still Pending ?
  • I want my package to be delivered on a certain day or at a certain time
  • Do you ship within Japan ?
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